Guest Experience Ambassador

7 days ago

Exeter, Devon, United Kingdom Bill's Team Members Full time

About Us

Bill's Team Members is a dynamic and fast-paced environment where we strive to deliver exceptional guest experiences. As a Guest Experience Ambassador, you will play a vital role in crafting unforgettable memories for our guests.

Job Summary

The successful candidate will be responsible for ensuring seamless service delivery, maintaining a strong commitment to health and safety regulations, and continuously learning and improving their skills.

Key Responsibilities

Excellent Menu Knowledge

Develop a comprehensive understanding of our menu, promotions, drinks specifications, restaurant layout, and site-specific working practices.

Lead by Example

Take ownership of the floor, showcasing a proactive and dedicated approach to duties. This involves overseeing tasks, managing responsibilities effectively, performing additional duties assigned by management, and contributing to the overall success of our restaurant operations.

Bar Expertise

Be cross-trained on the bar to provide assistance when needed and support with maintaining high cleaning standards, creating a flexible working environment.

Welcoming Guests

Assist in welcoming guests to our café and bar, giving that first great impression setting the tone for their visit.

Feedback and Improvement

Provide feedback to managers regarding any guest comments, positive or negative, to enhance overall service quality.

Allergy Procedures and Legislation

Adhere to Bill's Allergy procedures and legislation guidelines at all times, ensuring the safety of guests with allergies and dietary requirements.

Company Updates

Keep informed of all company and restaurant-specific updates by attending meetings or utilizing other communication channels.

Front-of-House Cleanliness

Diligently maintain cleanliness in all front-of-house areas, including regular checks on guest toilets, to present all indoor and outdoor restaurant areas in the best possible way.

Correct Procedures and Safe Working

Exhibit a commitment to continuous learning and adherence to correct procedures and operating systems, including staying informed about Bill's specific protocols and incorporating safe working practices into daily responsibilities.

Health and Safety Guidelines

Actively put health and safety guidelines into practice, demonstrating a strict commitment to prioritizing the well-being of oneself and others in the restaurant. Ensure that safety measures are consistently applied to create a secure environment for everyone, including guests.

Collaboration and Efficiency

Work closely with the entire restaurant team to maintain a smooth and efficient workflow, involving effective communication and cooperation to create a harmonious restaurant atmosphere.

Food and Drinks Timings and Specifications

Closely monitor the timing and quality of food and beverages, promptly notifying managers of any potential issues or concerns.

Training and Development

Take responsibility for completing all mandatory and job-specific training to perform tasks safely and correctly, engaging proactively in continuous learning to enhance job knowledge and contribute to a safe and efficient workplace. Assist with training new employees as needed.

Prioritizing Guest Service

Prioritize guest service at all times, following guest service steps, and maintaining a positive attitude with a friendly smile.

Efficient Opening and Closing Duties

Maintain efficiency by completing all opening and closing duties for the restaurant meticulously, ensuring a smooth start and end to each day's operations, contributing to an exceptional guest experience.

Benefits and Rewards

As a valued member of our team, you will enjoy the following benefits and rewards:

  • Staff food whilst on shift
  • Continued Development and Training in role
  • Extra holiday allowance for length of service, up to 5 extra days after 5 years
  • Cycle to Work Scheme
  • Discounts on Gym Membership and access to discounts on 100s of retailers, health, entertainment, travel & more

Salary

The estimated salary for this role is around £22,000 - £28,000 per annum, depending on experience and qualifications.

Location

This role is based in our restaurant, located in a busy area with a high footfall. You will be working in a fast-paced environment, interacting with guests and colleagues daily.

  • Customer Experience Ambassador

    1 week ago

    Exeter, Devon, United Kingdom The Rank Group Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Ambassador. As a key member of our venue team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProvide a warm and welcoming environment for all...

  • Guest Experience Coordinator

    4 weeks ago

    Exeter, Devon, United Kingdom Office Angels Full time

    Guest Experience Administrator OpportunityWe are seeking a highly organized and detail-oriented Guest Experience Administrator to join our busy Operations Team. As a key member of our team, you will play a vital role in ensuring that our clients and guests receive exceptional service and support.Key Responsibilities:Provide administrative support to the...

  • Guest Experience Coordinator

    4 weeks ago

    Exeter, Devon, United Kingdom Office Angels Full time

    Guest Experience Administrator OpportunityWe are seeking a highly organized and detail-oriented Guest Experience Administrator to join our busy Operations Team. As a key member of our team, you will play a vital role in ensuring that our clients and guests receive exceptional service and support.Key Responsibilities:Provide administrative support to the...

  • Guest Experience Coordinator

    4 weeks ago

    Exeter, Devon, United Kingdom Office Angels Full time

    {"title": "Guest Experience Administrator", "description": "Job SummaryWe are seeking a highly motivated Guest Experience Administrator to join our busy and growing Operations Team. As the first point of contact for guests' queries, you will be responsible for ensuring that clients and guests receive a seamless journey throughout all stages of their...

  • Guest Experience Coordinator

    4 weeks ago

    Exeter, Devon, United Kingdom Office Angels Full time

    {"title": "Guest Experience Administrator", "description": "Job SummaryWe are seeking a highly motivated Guest Experience Administrator to join our busy and growing Operations Team. As the first point of contact for guests' queries, you will be responsible for ensuring that clients and guests receive a seamless journey throughout all stages of their...

  • Customer Experience Ambassador

    1 week ago

    Exeter, Devon, United Kingdom L'Oréal Full time

    L'Oréal Luxe busca un Customer Experience Ambassador apasionado por la belleza y la atención al cliente. En este rol, serás el rostro de nuestra marca, ofreciendo experiencias inolvidables a nuestros clientes en nuestros espacios de belleza. Serás un Brand Ambassador de nuestros productos de alta gama, trabajando en estrecha colaboración con nuestro...

  • Customer Experience Ambassador

    1 month ago

    Exeter, Devon, United Kingdom L'Oréal Full time

    About the RoleWe are seeking a highly motivated and passionate individual to join our team as a Customer Experience Ambassador in our Exeter store.Key ResponsibilitiesHost customers across our beauty play zones, providing memorable and genuine face-to-face store experiences.Develop personal connections with customers to build trust and loyalty.Identify and...

  • Customer Service Ambassador

    2 weeks ago

    Exeter, Devon, United Kingdom The Rank Group Full time

    About the RoleWe are seeking a talented and enthusiastic individual to join our team as a Customer Service Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProvide a warm and welcoming experience for all guestsAssist with food...

  • Customer Service Ambassador

    2 weeks ago

    Exeter, Devon, United Kingdom The Rank Group Full time

    About the RoleWe are seeking a talented and enthusiastic individual to join our team as a Customer Service Ambassador. As a key member of our venue team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming environment for our guests.Key ResponsibilitiesProvide outstanding customer service and respond to...

  • Customer Experience Ambassador

    2 weeks ago

    Exeter, Devon, United Kingdom L'Oréal Full time

    **L'Oréal Luxe Ambassador**¿Estás apasionado por todo lo relacionado con la belleza? ¿Te encanta hacer que las personas se sientan increíbles? Entonces nos encantaría conectarnos contigo.En L'Oréal, nos enorgullecemos de crear un entorno diverso, equitativo e inclusivo donde todos están bienvenidos y sus contribuciones son valoradas. Cuando...

  • Brand Ambassador

    7 days ago

    Exeter, Devon, United Kingdom Service Innovation Group UK Full time

    Job Title: Brand AmbassadorAt Service Innovation Group UK, we're looking for a highly skilled and motivated Brand Ambassador to join our team. As a Brand Ambassador, you will be responsible for promoting the key features and benefits of our client's services to retail stores across a designated territory.Key Responsibilities:Build strong relationships with...

  • Bar Team Member

    5 days ago

    Exeter, Devon, United Kingdom Stonegate Group Full time

    Key Responsibilities:• Welcome and engage every guest with a smile• Prepare and serve high-quality drinks and food with precision• Make recommendations to elevate guest experiences and exceed their expectations• Maintain a clean and safe environment for guests and colleaguesWhat We Offer:• Flexible working hours to suit your lifestyle• VIP entry...

  • KFC Team Member

    2 months ago

    Exeter, Devon, United Kingdom EG Group Full time

    About the RoleWe're seeking a talented and enthusiastic KFC Team Member to join our team in Exeter. As a key member of our restaurant team, you'll be responsible for delivering exceptional guest experiences, managing food preparation and cleaning, and maintaining high standards of food safety.Key ResponsibilitiesDelight our guests by optimising guest...

  • KFC Team Member

    2 months ago

    Exeter, Devon, United Kingdom EG Group Full time

    About the RoleWe're seeking a talented and enthusiastic KFC Team Member to join our team in Exeter. As a key member of our restaurant team, you'll be responsible for delivering exceptional guest experiences, managing food preparation and cleaning, and maintaining high standards of food safety.Key ResponsibilitiesDelight our guests by optimising guest...

  • KFC Team Member

    2 weeks ago

    Exeter, Devon, United Kingdom EG Group Full time

    Role Overview:KFC Team Members are the face of our brand, delivering exceptional guest experiences that leave a lasting impression. As a key member of our team, you will be responsible for creating a welcoming atmosphere, handling cash transactions, and maintaining the highest standards of food safety and cleanliness.Key Responsibilities:Delight our guests...

  • KFC Team Member

    1 week ago

    Exeter, Devon, United Kingdom EG Group Full time

    Role: KFC Team MemberLocation: Exeter, EX2 7QZHours: Part-Time / Full-Time Hours Available / PermanentHourly Rate: £11.44 aged 21+ | £10.84 aged 18-20 | £7.27 aged 16-17Bonus Scheme: Quarterly Bonus IncentiveCompany: EG GroupEG Group recruiting on behalf of YUMAt KFC, everyone gets a seat at our table. We feed our people's potential – to be their best...

  • Festive Retail Ambassador

    7 days ago

    Exeter, Devon, United Kingdom Jo Malone London Full time

    We are seeking a highly motivated and enthusiastic Festive Retail Ambassador to join our team at Jo Malone London in Exeter. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales during our peak trading period.About the Role:As a Festive Retail Ambassador, you will be the face of our brand,...

  • Global Travel Ambassador

    6 days ago

    Exeter, Devon, United Kingdom Trailfinders Full time

    Global Travel AmbassadorAbout the RoleWe are seeking a highly skilled and knowledgeable individual to join our team as a Global Travel Ambassador. As a key representative of Trailfinders, you will be responsible for promoting our travel services and products to customers, both in-store and online.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Service Ambassador

    2 weeks ago

    Exeter, Devon, United Kingdom Mecca Bingo Full time

    Customer Service AmbassadorAbout the RoleMecca Bingo is seeking a Customer Service Ambassador to join our team in Exeter. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have a memorable experience.You will be trained to perform all roles necessary to look after our customers,...

  • Customer Service Ambassador

    2 weeks ago

    Exeter, Devon, United Kingdom Mecca Bingo Full time

    Customer Service AmbassadorAbout the RoleMecca Bingo, ExeterWe are seeking a Customer Service Ambassador to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our customers have a memorable experience.You will be the face of Mecca Bingo, and your role will be to make...