Guest Experience Coordinator

4 days ago

Exeter, Devon, United Kingdom Office Angels Full time
Job Title: Guest Experience Administrator

We are seeking a highly motivated and customer-focused Guest Experience Administrator to join our Operations Team. As the first point of contact for guests' queries, you will be responsible for ensuring a seamless journey throughout all stages of their reservation process.

Key Responsibilities:
  • Finalize the last stages of the Client's booking process, ensuring guests have a full understanding of their upcoming reservation.
  • Liaise with the company's supply-chain around the globe to ensure the very best experience for your guest, whatever their needs.
  • Arrange each guest's check-in promptly and monitor and allocate emails within the shared inbox.
  • Support the team in offering clients a 'hassle-free' booking process and provide exceptional customer service to clients, guests, and suppliers at all times.
  • Work with suppliers to resolve any issues that occur during a guest's reservation and maximize all opportunities to develop and nurture new and existing relationships.
Requirements:
  • Highly motivated with a positive 'can do' attitude and excellent time management skills.
  • Provide outstanding customer service and have exceptional communications skills, both verbally and written.
  • Adaptable to the needs of the business and continually seek personal and professional development.
  • Commercially astute and confident with IT to include Microsoft Office products and CRMs.
About the Company:

Our client is an award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients. They offer a positive working culture, free onsite parking, and a range of benefits including weekly pay, access to Boost, and a dedicated consultant as an additional layer of support.

As a Guest Experience Administrator, you will be part of a busy and growing Operations Team, working closely with suppliers and clients to ensure a seamless experience for guests. If you have a collaborative work ethic, positive outlook, and high levels of motivation, we would love to hear from you.

To apply, please submit your CV or contact Sarah to discuss the role in more detail.

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