Customer Service Representative
3 days ago
Customer Service Advisor Role
We are seeking a skilled Customer Service Advisor to join our team at Reed. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers via phone, email, and live chat.
Key Responsibilities:
- Respond to customer inquiries and provide solutions to their issues.
- Maintain a deep understanding of our products and services to offer accurate information.
- Process orders, forms, applications, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
About the Role:
This is an exciting opportunity to work with a leading company in the customer service industry. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
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