Customer Service Representative

10 hours ago


Slough, Slough, United Kingdom SKILLFRAME Full time
Job Title: Customer Service Representative

SKILLFRAME is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Answering phone calls from customers and engineers, logging service calls on in-house service software system
  • Raising engineers calls on in-house service software system, raising work & access permits, updating of 3rd party electronic data systems and internal systems
  • Tracking and resolution of client queries, raising Planned Preventative Maintenance calls when necessary
  • Assisting with general administration within the department, coordinating engineers diaries

Requirements:

  • Good command of the English language, both verbal and written
  • Good command of Office365
  • Good attention to detail, ability to work as part of a team
  • Experience of coordinating engineers diaries (ideally)

What We Offer:

  • Salary: £28,000.00 plus benefits and bonus
  • Opportunity to work with a dynamic and growing company
  • Chance to develop your skills and career in a supportive environment

Working Hours:

37.5 hours per week, with a rota of 1 in 3 Saturday afternoons paid as overtime.



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