Customer Service Representative
10 hours ago
SKILLFRAME is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Answering phone calls from customers and engineers, logging service calls on in-house service software system
- Raising engineers calls on in-house service software system, raising work & access permits, updating of 3rd party electronic data systems and internal systems
- Tracking and resolution of client queries, raising Planned Preventative Maintenance calls when necessary
- Assisting with general administration within the department, coordinating engineers diaries
Requirements:
- Good command of the English language, both verbal and written
- Good command of Office365
- Good attention to detail, ability to work as part of a team
- Experience of coordinating engineers diaries (ideally)
What We Offer:
- Salary: £28,000.00 plus benefits and bonus
- Opportunity to work with a dynamic and growing company
- Chance to develop your skills and career in a supportive environment
Working Hours:
37.5 hours per week, with a rota of 1 in 3 Saturday afternoons paid as overtime.
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