Customer Service Representative
7 days ago
We're seeking a highly skilled and customer-focused individual to join our Consumer and Shopper Engagement Team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional service to our customers in Dutch and English, both spoken and written.
Our team handles over three million queries annually, and we respond to consumers in over 22 countries. You will be working with a variety of topics, from building tips and advice on the latest sets to troubleshooting and tracking down rare parts.
As a Customer Service Advisor, you will be the face of the LEGO brand, representing our unique tone of voice and building strong relationships with our customers. You will be working in a fast-paced environment, prioritizing and multitasking to meet our customers' expectations.
Main Responsibilities- Respond to customers in Dutch and English, both spoken and written.
- Connect with customers in a fun and engaging way to build stronger relationships.
- Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
- Cover a variety of shifts and weekends to ensure best-in-class service.
- Represent the LEGO brand through our unique tone of voice.
- Prioritize and multitask to meet our customers' expectations.
We offer a range of benefits, including:
- Family Care Leave – Enhanced paid leave options for important times.
- Insurances – Life and disability insurance for protection and peace of mind.
- Wellness – Access to the Headspace App and wellbeing initiatives.
- Colleague Discount – Qualify for our generous colleague discount from day one.
- Bonus – Eligible for our bonus scheme when goals are reached.
- Your Workplace – Hybrid work policy with an average of 3 days per week in the office.
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Slough, Slough, United Kingdom Reed Full time{"h1": "Customer Service Advisor Role at Reed Slough", "p": "As a Customer Service Advisor at Reed Slough, you will be the first point of contact for our customers, providing professional and friendly service via phone, email, and live chat. Your main goal will be to resolve customer inquiries efficiently while maintaining high customer satisfaction.", "ul":...
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Slough, Slough, United Kingdom Reed Full time{"h1": "Customer Service Advisor Role at Reed Slough", "p": "As a Customer Service Advisor at Reed Slough, you will be the first point of contact for our customers, providing professional and friendly service via phone, email, and live chat. Your main goal will be to resolve customer inquiries efficiently while maintaining high customer satisfaction.", "ul":...
