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Business Administration and Facilities Support Specialist

2 months ago

Portsmouth, Portsmouth, United Kingdom Corrigenda Group Limited Full time
Business Administration Apprentice - Portsmouth

Job Summary

Corrigenda Group Limited, a leading facilities services company, is seeking an enthusiastic Business Administration Apprentice to learn the role of a Customer Service Administrator. This role will be based at our office, with occasional visits to other offices for training and meetings.

Key Responsibilities and Development Areas

(but not limited to):

  1. Initial handling and logging of various client requests
  2. Generating jobs on the Corrigenda CAFM system
  3. Raising and issuing purchase orders for materials and subcontractors
  4. Processing and inputting worksheet information correctly onto our system
  5. Liaising with and providing feedback to customers on the progress of jobs
  6. Liaising with external contractors
  7. Relaying instructions to engineers and collating details of works in progress
  8. Liaising with contract managers and engineers to ensure effective communication
  9. Updating client portals
  10. Assisting with arranging site access & appointment bookings with clients
  11. Answering the phone in a timely manner and directing calls / taking messages accordingly
  12. Other general administrative duties
  13. Assisting with other work activities when required and providing team cover during holidays/sickness
Knowledge, Experience and Skills:
  • A minimum of C/4 grade in English and Math (or equivalent)
  • Great attention to detail
  • Excellent written and verbal communication skills
  • Ability to work as part of a small team to become a 'Team Player' whilst demonstrating initiative and ability to work independently
  • Confident when speaking on the phone with a pleasant manner
  • Well organised and able to prioritise workload
  • IT literate – must be confident in all Microsoft Office Packages

Benefits:

• Competitive salary

• Discretionary company performance related annual bonus

• 31 days' annual holiday (inclusive of Bank Holidays)

• BUPA Cashplan

• Enrolment into our pension scheme

• Continuous training and development

• Employee Assistance Programme

• Refer a friend reward scheme

• Health and wellbeing staff discount website through BUPA