Fleet Experience Advisor

1 month ago


Gateshead, Gateshead, United Kingdom Tructyre Fleet Management Limited Full time

Become a Key Player in Tructyre's Fleet Management Team

We are seeking a highly motivated Customer Service Advisor to join our team in Gateshead. As a vital part of our Customer Experience Centre, you will play a key role in delivering exceptional customer experiences and ensuring seamless service delivery.

The Role: Customer Service Advisor - Gateshead

Salary: £23,869 per annum

Job Responsibilities:

  • Delivering Exceptional Customer Service: You will be the face of our company, providing outstanding customer experiences through effective communication and issue resolution.
  • Managing Customer Interactions: You will be responsible for managing customer interactions, ensuring that customer needs are met efficiently and effectively.

Requirements:

  • Strong Communication Skills: Excellent communication skills are essential for building relationships with customers and colleagues.
  • Microsoft Excel Proficiency: Basic knowledge of Excel is required for data entry and analysis.
  • Call Handling Experience: Experience in handling high-volume calls in a fast-paced environment is crucial.

Perks & Benefits:

  • 264 hours Annual Leave (average 22 days)
  • Additional holidays for long service
  • A flexible pension scheme, including life assurance
  • Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers, and gyms
  • Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
  • Health and wellbeing program
  • Tyre Discount Schemes
  • Refer a Friend Scheme
  • Company Sick Pay


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