Tyre Management Specialist

1 month ago


Gateshead, Gateshead, United Kingdom Tructyre Fleet Management Limited Full time

Elevate Your Career with Tructyre Fleet Management Limited

We are looking for a skilled Customer Service Advisor to join our team in Gateshead. This role offers an exciting opportunity to develop your skills and experience in a dynamic and supportive environment.

The Role: Customer Service Advisor - Gateshead

Salary: £23,869 per annum

Working Hours:

  • 40 hours per week
  • Dayshift – Variety of regular shift patterns available (e.g., 06:00 – 15:00, 11:00 – 20:00) to suit your lifestyle, available Monday to Sunday

About the Position

  • Creating Job Requests: You will be responsible for creating and managing job requests, ensuring that customer needs are met efficiently and effectively.
  • Effective Communication: Strong communication skills are essential for building relationships with customers and colleagues.

Requirements:

  • Exceptional Customer Service Skills: A genuine passion for delivering exceptional customer experiences is essential.
  • Microsoft Excel Proficiency: Basic knowledge of Excel is required for data entry and analysis.
  • Call Handling Experience: Experience in handling high-volume calls in a fast-paced environment is crucial.

What We Offer:

  • 264 hours Annual Leave (average 22 days)
  • Additional holidays for long service
  • A flexible pension scheme, including life assurance
  • Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers, and gyms
  • Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
  • Health and wellbeing program
  • Tyre Discount Schemes
  • Refer a Friend Scheme
  • Company Sick Pay


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