IT Support Specialist
3 days ago
Bodycote is a leading provider of heat treatments and specialist thermal processing services, serving a wide range of industries worldwide. We are seeking an IT Operations Technical Analyst to join our team based in Macclesfield.
Main Responsibilities:
- Resolve incidents and requests in line with ITIL-based processes and agreed business service levels.
- Deliver IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment.
- Monitor and manage Bodycote infrastructure in the field.
- Identify areas of improvement and implement corrective action to enhance Group IT Service Delivery.
- Engage in new and upcoming IT-related projects relating to upgrades and service improvement.
- Represent Group IT within the business and deliver world-class customer service.
- Collaborate with a global Bodycote Group IT presence supporting over 4,500 IT users.
Required Qualifications, Experience, and Skills:
- Broad knowledge of Windows Server and Client operating systems, with a strong technical background in Microsoft technologies.
- Familiarity with mobile operating systems (Android and iOS).
- Knowledge of backup technologies and data safeguarding practices.
- Understanding of networking fundamentals (LAN, WAN, Switches).
- Experience with anti-virus technologies, preferably Sophos.
- Working knowledge of ITIL-based processes.
- Awareness of current technology trends and developments.
- Flexible approach and excellent interpersonal skills, with the ability to work independently and as part of a team.
- Ability to maintain a professional attitude when interacting with customers, suppliers, and colleagues at all levels.
- Exceptional written and verbal communication skills.
- Excellent active listening and analytical skills.
Desirable Experience and Skills:
- Minimum of 5 years' experience in a customer-facing role supporting a complex Windows-based environment.
- ITIL Foundation Level certification.
- Experience with Microsoft cloud-based technologies, such as Office 365 and Entra ID Administration.
- Knowledge of Asset Management and Mobile Device Management technologies, such as Intune.
- Relevant certifications, such as MCSE, MCSA, or MCDST.
Benefits Package:
- Pension - match contribution from 4% to 10%.
- Life Assurance - 2 times annual salary.
- Entitlement to full pay while off sick for a limited number of days, in addition to statutory sick pay entitlement.
- 25 days holiday plus 8 bank holidays.
- Employee assistance program, including a wellbeing app.
How to Apply:
Send your CV with salary expectation using the contact options above. All internal applicants should inform their current line manager of their application.
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