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Hotel Operations Manager

2 months ago

Liverpool, Liverpool, United Kingdom Crowne Plaza Liverpool John Lennon Airport Full time
Job Title: Guest Services Manager

About the Role:

Crowne Plaza Liverpool John Lennon Airport is seeking a highly skilled Guest Services Manager to join our team. As a key member of our hotel's leadership team, you will be responsible for creating unforgettable stays for our guests.

Key Responsibilities:

  • Orchestrate the seamless operation of our guest services
  • Collaborate with various departments to elevate our service levels
  • Continuously innovate to exceed guest expectations
  • Handle guest requests with precision and promptness
  • Proactively seek new ways to enhance the guest journey
  • Set the standard for service excellence

About You:

We are looking for a service-oriented individual with strong leadership skills and a passion for enhancing the guest experience. If you thrive on creating a positive impact and are dedicated to fostering a culture of service excellence, we encourage you to apply.

What We Offer:

  • Annual Conference Event and Awards
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)