Front of House Team Lead
4 days ago
Pret A Manger is a leading UK-based sandwich chain with a reputation for serving high-quality, freshly prepared food and drinks. Our mission is to make good food and great service easily accessible to everyone, while maintaining a strong commitment to sustainability and social responsibility.
Job Description:
This is an exciting opportunity to join our team as a Shift Leader, where you will play a key role in driving sales growth and delivering exceptional customer service. As a Shift Leader, you will be responsible for leading and motivating our front-of-house team, ensuring that all customers receive a warm and welcoming experience.
Responsibilities:
- Schedule and manage the daily operations of the shop, including rostering and timekeeping.
- Maintain high standards of customer service, ensuring that all customers receive a warm and welcoming experience.
- Lead by example, demonstrating excellent knowledge of our products and services, and using this expertise to up-sell and promote relevant items.
- Conduct regular performance reviews with team members, providing constructive feedback and coaching to help them reach their full potential.
- Collaborate with the management team to develop and implement strategies to improve sales, customer satisfaction, and operational efficiency.
Requirements:
- Proven experience in a leadership or management role within the foodservice industry.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Strong problem-solving skills, with the ability to think on your feet and adapt to changing situations.
- High levels of energy and enthusiasm, with a passion for delivering exceptional customer service.
- Familiarity with Pret A Manger's systems and procedures is advantageous, but not essential.
Salary:
The salary for this role is £32,000 - £35,000 per annum, depending on experience.
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