Front of House Team Lead

4 days ago


Weybridge, Surrey, United Kingdom K&Z Holdings - Pret A Manger Full time
About the Company

Pret A Manger is a leading UK-based sandwich chain with a reputation for serving high-quality, freshly prepared food and drinks. Our mission is to make good food and great service easily accessible to everyone, while maintaining a strong commitment to sustainability and social responsibility.

Job Description:

This is an exciting opportunity to join our team as a Shift Leader, where you will play a key role in driving sales growth and delivering exceptional customer service. As a Shift Leader, you will be responsible for leading and motivating our front-of-house team, ensuring that all customers receive a warm and welcoming experience.

Responsibilities:

  • Schedule and manage the daily operations of the shop, including rostering and timekeeping.
  • Maintain high standards of customer service, ensuring that all customers receive a warm and welcoming experience.
  • Lead by example, demonstrating excellent knowledge of our products and services, and using this expertise to up-sell and promote relevant items.
  • Conduct regular performance reviews with team members, providing constructive feedback and coaching to help them reach their full potential.
  • Collaborate with the management team to develop and implement strategies to improve sales, customer satisfaction, and operational efficiency.

Requirements:

  • Proven experience in a leadership or management role within the foodservice industry.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a diverse team.
  • Strong problem-solving skills, with the ability to think on your feet and adapt to changing situations.
  • High levels of energy and enthusiasm, with a passion for delivering exceptional customer service.
  • Familiarity with Pret A Manger's systems and procedures is advantageous, but not essential.

Salary:

The salary for this role is £32,000 - £35,000 per annum, depending on experience.



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