Service Excellence Coordinator
5 days ago
We are seeking a highly motivated and experienced Shift Leader to join our Pret A Manger team in the UK. As a Shift Leader, you will be responsible for leading and motivating our front-of-house team to deliver exceptional customer service and drive sales growth.
Key Responsibilities:
- Schedule and manage the daily operations of the shop, including rostering and timekeeping.
- Maintain high standards of customer service, ensuring that all customers receive a warm and welcoming experience.
- Lead by example, demonstrating excellent knowledge of our products and services, and using this expertise to up-sell and promote relevant items.
- Conduct regular performance reviews with team members, providing constructive feedback and coaching to help them reach their full potential.
- Collaborate with the management team to develop and implement strategies to improve sales, customer satisfaction, and operational efficiency.
Requirements:
- Proven experience in a leadership or management role within the foodservice industry.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Strong problem-solving skills, with the ability to think on your feet and adapt to changing situations.
- High levels of energy and enthusiasm, with a passion for delivering exceptional customer service.
- Familiarity with Pret A Manger's systems and procedures is advantageous, but not essential.
Benefits:
- A competitive salary of £32,000 - £35,000 per annum, depending on experience.
- A comprehensive benefits package, including pension scheme, life insurance, and employee assistance programme.
- Ongoing training and development opportunities to support your career growth and professional development.
- A fun and supportive work environment, with opportunities to work with a talented and dedicated team.
- A generous employee discount scheme, allowing you to enjoy discounts on our delicious food and drinks.
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