Senior Operations Manager

5 days ago


Weybridge, Surrey, United Kingdom K&Z Holdings - Pret A Manger Full time
About the Role

We are seeking a highly skilled and experienced Shift Leader to join our Pret A Manger team in the UK. As a Shift Leader, you will be responsible for leading and motivating our front-of-house team to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Schedule and manage the daily operations of the shop, including rostering and timekeeping.
  • Maintain high standards of customer service, ensuring that all customers receive a warm and welcoming experience.
  • Lead by example, demonstrating excellent knowledge of our products and services, and using this expertise to up-sell and promote relevant items.
  • Conduct regular performance reviews with team members, providing constructive feedback and coaching to help them reach their full potential.
  • Collaborate with the management team to develop and implement strategies to improve sales, customer satisfaction, and operational efficiency.

Requirements:

  • Proven experience in a leadership or management role within the foodservice industry.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a diverse team.
  • Strong problem-solving skills, with the ability to think on your feet and adapt to changing situations.
  • High levels of energy and enthusiasm, with a passion for delivering exceptional customer service.
  • Familiarity with Pret A Manger's systems and procedures is advantageous, but not essential.

What We Offer:

  • A competitive salary of £32,000 - £35,000 per annum, depending on experience.
  • A comprehensive benefits package, including pension scheme, life insurance, and employee assistance programme.
  • Ongoing training and development opportunities to support your career growth and professional development.
  • A fun and supportive work environment, with opportunities to work with a talented and dedicated team.
  • A generous employee discount scheme, allowing you to enjoy discounts on our delicious food and drinks.


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