Sales Development Manager
4 weeks ago
We are seeking a talented and results-driven Account Manager to join our busy contact centre team. As an Account Manager, you will be responsible for the retention, growth, reactivation and development of a group of customers within a given independent region.
Key Responsibilities:
- Develop profitable sales growth across existing customer base by:
- Developing a sound understanding of customer needs and preferences
- Understanding competitor activity and market insights
- Proactively managing customer retention and reducing churn
- Growing share of wallet and building a pipeline across product categories
- Up-to-date product and service knowledge
- Proactively identifying new business opportunities and working collaboratively with ASM and BDM to convert and onboard them
- Utilising data and insight to develop a proactive approach to reactivation of lapsed customers
- Actively managing risk within the customer base, including lost sales and credit exposure
- Developing account plans and contact strategy to maximise customer contact and foster and maintain robust customer relationships that grow profitable sales
- Commercially aware to actively interrogate, interpret and act upon various data sources including sales/margin reporting, churn reports and dashboards, up traders/down traders data, price, cost and margin detail, sales tools and promotional activity
What you'll get:
- A competitive salary
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance, with option to purchase more
- Recognition awards and incentives
- Pension
- Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
- And much more...
Required skills and competencies:
- Previous experience in a structured sales or telesales environment
- Results-oriented, successfully delivering against targets in a competitive marketplace
- Proven ability to work in a KPI-focused, target-driven environment
- Excellent communication skills, both verbal and written
- Outstanding active listening skills, with an ability to engage and influence customers and stakeholders at all levels
- First-class negotiating skills, with strong commercial awareness
- Ability to work under pressure, with a sense of urgency, to work in a deadline-driven environment
- Proactive approach, with proven ability to manage multiple and changing priorities
- Confident user of Microsoft Office applications, Excel, PowerPoint, Word, etc.
- Strong planning and organisation skills
- Self-motivated, with the ability to operate effectively, both individually and as part of a team
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