Scientific Territory Manager

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Force Recruitment Full time

Job Title: Scientific Territory Manager

Job Summary:

We are seeking an experienced Scientific Territory Manager to join our team in the UK South region. As a key member of our sales team, you will be responsible for driving business growth and developing strong relationships with customers and suppliers in the pharmaceutical, life sciences, and food sectors.

Main Responsibilities:

  • Generate revenue and manage accounts in the UK South region
  • Develop and maintain strong relationships with customers and key influencers to drive business development and opportunities
  • Manage growth within existing customer base and generate new business for existing and upcoming products
  • Carry out market analysis and define competitive landscape, segmenting customers according to application
  • Develop effective commercial relationships with suppliers, assisting with monthly/quarterly reviews as required for market activity
  • Work closely with marketing to define and continually assess sector portfolio and communicate the value add message
  • Organise, attend, and report on exhibitions and workshops as required, participating in demos as needed
  • Champion effective processes and utilise CRM as the system of record for customer management
  • Ensure proactive, regular, and complete reporting to the business manager UK
  • Provide training and technical support to customers on all relevant products through demonstrations and professionally conducted trials
  • Promptly address product-specific queries and feedback from customers
  • Provide remote and onsite support to customers
  • Work closely with the engineering function to understand how best to address customer requirements with technical and engineering support
  • Ensure proper complaint handling and documentation in compliance with the quality system
  • Ensure customer satisfaction in coordination with company expectations
  • Complete special projects where required, such as installations and IOQ
  • Keep up to date on new technologies and developments in the scientific market and ensure this information is readily available for any potential new supplier onboarding process
  • Work with various teams and external partners to ensure the highest level of customer service
  • Play an active role in the screening of new potential partners to the company with the management team
  • Play an active role in the go-to-market strategy of new agency launches and work closely with the UK business manager and/or sales director

Requirements:

  • University degree or higher in microbiology, biochemistry, chemistry, or life science
  • Significant background in pharmaceutical, academia, CRO, cell and gene therapy, food and dairy, agriculture and veterinary in an industrial setting
  • Good understanding of modern laboratory practices and quality regulations within the research sector
  • Excellent IT skills with experience in CRM and forecasting
  • Positive attitude with the drive and work ethic to meet targets
  • Excellent presentation and troubleshooting skills with the ability to engage fluently with customers and management on a technical basis
  • Full driving license required
  • International travel may be required on occasion

Additional Information:

  • This is a full-time, permanent, remote role with core hours of Monday to Friday 9 am to 5 pm but flexibility is required for business travel
  • Company car or car allowance
  • Bonus structure driven by goals and objectives and commercial sector performance

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