Scientific Territory Manager

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Force Recruitment Full time
Job Title: Scientific Territory Manager

We are seeking an experienced Scientific Territory Manager to join our team at Force Recruitment. As a Scientific Territory Manager, you will be responsible for driving business growth and developing strong relationships with customers in the Pharmaceutical, Life Sciences, and Food sectors.

Main Responsibilities:

  • Generate revenue and manage accounts in the UK South region
  • Develop and maintain strong relationships with customers and key influencers to drive business development and opportunities
  • Manage growth within existing customer base and generate new business for existing and upcoming products
  • Conduct market analysis and define competitive landscape, segmenting customers according to application
  • Develop effective commercial relationships with suppliers, assisting with monthly/quarterly reviews and coordinating input from the full team as appropriate
  • Work closely with Marketing to define and continually assess sector portfolio and communicate the value-add message
  • Organize and attend exhibitions and workshops, participating in demos as required
  • Champion effective processes and utilize CRM as the system of record for customer management
  • Ensure proactive, regular, and complete reporting to the Business Manager UK
  • Provide training and technical support to customers on all relevant products through demonstrations and professionally conducted trials
  • Promptly address product-specific queries and feedback from customers
  • Provide remote and onsite support to customers
  • Work closely with the engineering function to understand how best to address customer requirements with technical and engineering support
  • Ensure proper Complaint Handling and documentation in compliance with the Quality System
  • Ensure customer satisfaction in coordination with company expectations
  • Complete special projects where required (e.g. installations, IOQ etc)
  • Stay up-to-date on new technologies and developments in the Scientific market and ensure this information is readily available for any potential new supplier onboarding process
  • Work with various teams and external partners to ensure the highest level of customer service
  • Play an active role in the screening of new potential partners to the company with the management team
  • Play an active role in the go-to-market strategy of new agency launches and work closely with the UK Business Manager and/or Sales Director

Requirements:

  • University degree or higher in Microbiology, Biochemistry, Chemistry, or Life Science
  • Significant background in Pharmaceutical, Academia, CRO, Cell and Gene therapy, Food & Dairy, Agriculture & Veterinary in an industrial setting would be considered a key advantage
  • Good understanding of modern laboratory practices and quality regulations within the research sector
  • Excellent IT skills with experience in CRM and forecasting
  • Positive attitude with the drive and work ethic to meet targets
  • Excellent presentation and troubleshooting skills with the ability to engage fluently with customers and management on a technical basis
  • Full driving license required
  • International travel may be required on occasion

Additional Information:

  • This is a full-time, permanent, remote role with core hours of Monday - Friday 9 am - 5 pm but flexibility is required for business travel
  • Company car or car allowance
  • Bonus structure driven by goals and objectives and commercial sector performance

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