Head of Operations and People

4 weeks ago

London, Greater London, United Kingdom Love Recruitment Full time

Job Title: Head of Operations and People

Job Summary: We are seeking a highly motivated and experienced Head of Operations and People to lead our operations and people strategies. This role is essential for driving operational efficiency, enhancing employee engagement, and supporting our company's overall growth and performance.

Key Responsibilities:

  • Operations Management: Oversee day-to-day operations across all fitness sites, ensuring high standards of service delivery, safety, and compliance.
  • Develop and Implement Operational Strategies: Develop and implement operational strategies, including operating models for clubs, processes, and SOPs.
  • Monitor Key Performance Indicators: Monitor key performance indicators (KPIs) to measure operational efficiency, cost control, and service levels.
  • Lead Operational Projects: Lead operational projects, such as the expansion of new sites, implementation of new technology systems, or process improvement initiatives.
  • Manage Supplier Relationships: Manage supplier relationships and contracts to ensure the best terms and conditions for services, equipment, and facilities.
  • Regular Site Visits: Regular site visits across all locations to ensure operational excellence.

People & Culture Leadership:

  • Develop and Implement HR Strategies: Develop and implement HR strategies to attract, develop, and retain top talent within the organization.
  • Lead Talent Acquisition and Onboarding: Lead talent acquisition and onboarding, ensuring the recruitment of qualified fitness professionals and operational staff who fit our company culture.
  • Analyze the Employee Value Proposition: Analyze the Employee Value Proposition (EVP) and develop and improve it, ensuring it lives and breathes throughout the business.
  • People Engagement: Drive people engagement, including regular team surveys and benefits.
  • Drive Training and Development Programs: Drive training and development programs to enhance staff skills and promote career progression.
  • Develop Workforce Planning Strategies: Develop workforce planning strategies, ensuring the right resources are in place to support business growth and customer demand.

About Us:

We are Love Recruitment, a fitness recruitment agency specializing in hundreds of fitness jobs in the UK. We are passionate about health, wellness, and fitness and are committed to our company's mission and values.

Requirements:

  • Proven experience in operations and HR/people management, ideally within the fitness, leisure, or premium hospitality/retail sectors.
  • Experience managing multisite operations with a focus on customer service excellence.
  • Leadership experience with a track record of building and managing high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to influence and engage at all levels.
  • Demonstrated ability to drive change and implement new processes in a dynamic environment.
  • Strong problem-solving and analytical skills, with a data-driven approach to decision-making.
  • Passionate about health, wellness, and fitness, with a commitment to our company's mission and values.
  • A relevant qualification in L&D/HR is not essential, but relevant experience in these areas is highly favored.

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