Head of Development and Supporter Operations

3 weeks ago


London, Greater London, United Kingdom Charity People Full time

About the Role:

We are partnering with the Zoological Society of London (ZSL) to recruit a Head of Development and Supporter Operations. This is an exciting opportunity for a senior leader to provide strategic leadership and operational excellence to the development and supporter operations team.

Key Responsibilities:

  • Lead and manage key senior operational roles within the Development and Supporter Operations department.
  • Implement a comprehensive strategy across all operations functions within the development team to support ZSL's strategic objectives for income growth.
  • Drive operational excellence across all functions, including donor stewardship, event management, prospect management, writing and project development, and data management.
  • Establish performance metrics and KPIs to monitor the effectiveness of operational functions and conduct regular evaluations to identify areas for improvement and optimisation.
  • Collaborate closely with ZSL's IT teams to ensure that data and systems requirements are met effectively to support fundraising operations.

About the Team:

Charity People is delighted to be partnering with ZSL, an international conservation charity, to recruit a Head of Development and Supporter Operations. Founded in 1826, ZSL is a global NGO driven by science, working to restore wildlife in the UK and around the world by protecting critical species, restoring ecosystems, helping people and wildlife live together, and inspiring support for nature.

About the Organisation:

ZSL is an exciting organisation to work for, with a rich history and a clear mission to protect and conserve wildlife. The organisation is looking to expand its fundraising and development team, focusing on an ambitious programme of corporate, philanthropic, institutional, and public fundraising.

About the Successful Candidate:

We are looking for a senior leader with proven experience in development operations and supporter engagement. The successful candidate will have excellent leadership and team management qualities, with a track record in effectively leading and motivating teams to achieve organisational goals. They will also have expertise in donor stewardship, event management, prospect management, fundraising writing, and data management.

What We Offer:

We offer a competitive salary and benefits package, including 12% employer contribution pension, 25 days annual leave plus bank holidays, flexible working and family friendly policies, employee assistance programme, and access to ZSL's two zoos along with a regular allocation of complimentary tickets for family and friends.



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