Brand Ambassador Representative

20 hours ago


Gloucester, Gloucestershire, United Kingdom Getting In Limited Full time
Job Summary:

As a Customer Service Professional - Brand Ambassador, you will be the face of our organization, delivering exceptional customer experiences and driving sales growth. With excellent communication skills and a passion for teamwork, you will play a key role in building strong relationships with customers and colleagues alike.

About the Role:
We are seeking a highly motivated and organized individual to join our team as a Brand Ambassador. As a Nissan Brand Advocate, you will have the opportunity to work with a leading automotive brand, developing your knowledge and skills in customer service, sales, and product awareness. Your enthusiasm and motivation will shine through as you engage with customers, prospect for new business opportunities, and strive to achieve individual volume and profit objectives.

Main Responsibilities:
• Obtain and retain a Certificate in General Insurance for the Motor Industry
• Ensure the delivery of an exceptional West Way Sales Experience to every customer, improving working methods and standards continually
• Maintain good relationships with customers by meeting and exceeding their expectations, achieving the highest level of customer satisfaction
• Actively prospect and follow up on every sales opportunity using CA-A and telephone prospecting systems
• Sell an agreed volume of new cars per period, achieving individual volume and profit objectives set by the Sales Manager
• Pursue and achieve incremental sales and profit opportunities through Finance, Warranty, Insurance, Service Plans, Options, and Accessory sales
• Conduct accurate and fair appraisals of all vehicles presented for part exchange
• Develop and maintain comprehensive product knowledge in respect of all Nissan vehicles, dealership prices, current promotions, Consumer offers, funding, taxation of vehicles, and relevant legislation
• Participate in planning sales campaigns and promotions to maximize sales (as required)
• Ensure the showroom is clean and tidy, meeting West Way standards at all times
• Handle all administrative requirements of the position, including paperwork, plans, reports, and maintenance of an accurate customer database-Contact Advantage

What We Offer:
• Competitive salary: £18,000 annually + £250 per quarter bonus + £1000 after completing apprenticeship
• Opportunities for career progression and professional development
• Collaborative and dynamic work environment
• Comprehensive training and support from Remit Group
• Level 2 in Customer Service qualification
• Level 1 Functional Skills in English & Maths (if required)
• A fun and supportive team environment

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