Customer Service Ambassador

17 hours ago


Gloucester, Gloucestershire, United Kingdom FirstGroup Full time

Join GWR as a Customer Service Ambassador

We are looking for friendly and approachable individuals to join our team as Gateline Assistants at Gloucester Station. As a key representative of the company, you will be responsible for providing exceptional customer service to passengers at ticket barriers.

About the Role

  • Provide top-notch customer service and assist passengers with fare collection
  • Operate and manage automatic ticket gates
  • Check and issue tickets to customers without valid fares
  • Maintain a clean, safe, and organized gateline area
  • Sell tickets using a mobile machine when necessary

What You'll Need

  • Strong communication skills and a positive attitude
  • Able to work in a fast-paced environment and remain calm under pressure
  • Familiarity with basic math concepts

About the Location

Goucester Station is a bustling city centre station with services to London, Bristol, Cardiff, Birmingham, and beyond. The station is conveniently located near the Transport Hub and Gloucester Royal Hospital.

Working Pattern

This role involves working shifts, including weekends and bank holidays.

What to Expect

  • Online assessment (recommended on a laptop/computer)
  • Competency-based interview
  • Medical assessment, including drug and alcohol screening, and Basic DBS check
  • Full training program in Swindon

Benefits and Perks

  • Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts
  • Lifestyle: Costco membership, bike scheme, retail discounts
  • Financial: Pension, share-saving schemes, payroll giving
  • Travel: Free GWR Travel pass, discounted Friends and Family tickets, Eurostar, and European rail travel

Earn £27,863 per annum



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