Enterprise Client Strategist

2 weeks ago


London, Greater London, United Kingdom Sprinklr Full time

Sprinklr is committed to providing exceptional customer experiences.

As an Enterprise Client Strategist, you'll be responsible for managing our largest customers and driving business outcomes.

About the Role:

  1. You will work closely with our customers to understand their business objectives and develop strategies to maximize their investment in Sprinklr.
  2. Lead cross-functional teams in delivering exceptional experiences and driving business outcomes.
  3. Identify and mitigate risks to achieve targeted retention and customer health.
  4. Build strong relationships with customers and stakeholders to drive business outcomes.
  5. Partner with sales to identify upsell and cross-sell opportunities within assigned client accounts.
  6. Align to The Sprinklr Way by creating a company-wide culture focused on customer success.

Requirements:

  • 8-10 years of relevant work experience in a customer-facing role managing enterprise customers with global reach.
  • Demonstrated knowledge of digital channels, advertising, and social media.
  • Familiarity with CRM, business intelligence, and analytics.
  • Ability to travel 25-50% of the time. Candidates local to clients preferred.

Earn an estimated $130,000 - $180,000 per year, based on location and experience. Sprinklr offers a competitive salary, benefits package, and opportunities for growth and development.



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