Commercial Relationship Manager
2 days ago
The role of the Desk Based Accounts Team Manager involves managing a team of Account Executives at our office and contributing to the company's success and growth. The position requires strong leadership skills, commercial awareness, and the ability to translate complex information into actionable insights.
Key Responsibilities:- Client Relationship Management: Act as the main point of contact between Biffa and major clients, ensuring the implementation of business account plans, service success, and contract compliance.
- Client Retention and Growth: Foster positive relationships with major clients and expand service provisions to retain them and achieve the budgeted annual revenue.
- Reporting and Analysis: Conduct comprehensive customer reviews and present detailed reports using Power BI, covering aspects such as service success, landfill diversion, weights, and financials.
- Issue Resolution: Support depots and customer services in addressing site-related issues, including Health and Safety concerns, container changes, and the introduction of alternative services.
- Debt and Invoicing Management: Maintain customer debt positions in line with contractual commitments, manage invoicing queries within set SLAs, and resolve issues causing invoice delays or credit production.
- Stakeholder Engagement: Engage proficiently at all levels to negotiate, influence, and communicate effectively both internally and externally, ensuring long-term benefits for all parties.
- Regulatory Compliance: Ensure adherence to all relevant regulations and standards within the business and industry, staying informed about regulatory changes and implementing necessary adjustments.
- Experience in customer service and leadership roles.
- Excellent communication and negotiation skills.
- A track record of delivering targets and working towards KPIs.
- Proficiency in Microsoft Office packages (Word, Excel, Outlook, Teams).
- Strong commercial awareness and the ability to translate that to a team while making the complex simple.
- Knowledge of people management processes.
- A competitive salary of £30,000-£32,000 plus a bonus scheme.
- Ongoing career development, training, and coaching.
- A generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- A bike to work scheme.
Biffa is committed to diversity and equality, and we believe that different ideas, perspectives, and backgrounds are key to developing a creative working environment that delivers real results.
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