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Commercial Relationship Manager
1 month ago
About the Role:
We are seeking a highly skilled Commercial Relationship Manager to join our team at Biffa Waste Services Limited. As a key member of our commercial team, you will be responsible for managing and developing our relationships with major clients, driving business growth and ensuring excellent customer satisfaction.
Key Responsibilities:
* Manage and develop commercial relationships with major clients, identifying opportunities for growth and improvement
* Conduct regular customer reviews and present reports on service success, landfill diversion, weights, and financials using Power BI
* Assist depots and customer services in resolving site-related issues, including Health and Safety concerns, container changes, or the introduction of alternative services
* Ensure customer debt is managed in line with contractual commitments
* Engage with clients at all levels to negotiate, influence, and communicate, delivering long-term benefits for all parties
Requirements:
* Proven customer service experience
* Experience of achieving key performance indicators
* Good working knowledge of Microsoft Packages
* Attitude for compliance and good attention to detail
* Ability to work in partnership with internal departments, clients, and other organisations
What We Offer:
* Comprehensive training and development opportunities
* 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
* Access to Biffa Perkz - high street discounts for you and your family
* Pioneering family-friendly policies
* Free on-site parking
About Us:
At Biffa, we believe every day is an opportunity to improve the lives of millions. We're dedicated to changing the way people think about waste, turning it into sustainable power, finding new ways to recycle it, or simply keeping it off the streets. Our team of over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull.
Diversity and Equality:
We believe different ideas, perspectives, and backgrounds are key to developing a creative working environment that delivers real results. We champion diversity and equality at every turn, creating a workplace where everyone can thrive.
