Hotel Operations Manager

4 days ago


Brighton, Brighton and Hove, United Kingdom Oscars Group Full time

About the Company:

Oscars Group is a leading privately-owned hospitality group with 46 assets across NSW, Queensland, and Victoria.

Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.

We are committed to excellence, innovation, and community engagement.

About the Role:

We are seeking a proactive and guest-focused individual to join our team as an Assistant Night Manager.

The successful candidate will oversee all aspects of hotel operations during nighttime hours, provide excellent customer service, and ensure the safety and security of guests and staff.

Key Responsibilities:

  • Night Operations: Monitor guest arrivals and departures, manage room allocations, and coordinate with various departments to ensure a seamless guest experience.
  • Security: Ensure the safety and security of the hotel premises, guests, and staff by conducting regular security checks and addressing potential issues or emergencies.
  • Emergency Response: Be prepared to handle emergency situations, including medical emergencies, fire alarms, and evacuation procedures.
  • Staff Supervision: Provide leadership and guidance to night shift staff to ensure efficient operations and exceptional service delivery.
  • Night Audit: Conduct the night audit process to reconcile daily financial transactions, verify room rates, and ensure accurate guest billing.

Requirements:

  • Previous experience in the hotel industry, preferably in a similar role.
  • Knowledge of hotel operations, night audit procedures, and emergency response protocols.
  • Availability to work overnight shifts, weekends, and holidays.
  • Knowledge of local regulations and safety standards.

Benefits:

  • Access to Accor discounts
  • Internal and external training and development opportunities
  • Career development opportunities within Oscars Group
  • Employee Assistance Program
  • Mentoring from a strong team of hospitality professionals
  • Reward and recognition programs


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