SAP CX Solutions Analyst Professional

4 days ago


Brook Green, United Kingdom Harrods Full time

We are seeking an experienced SAP CX Solutions Analyst to join our IT team at Harrods, one of the world's leading luxury department stores.

About the Role

The successful candidate will work closely with various teams across the Harrods business, including Digital Technology, the wider IT function, Rewards and Loyalty, Customer Services Digital Ops, and third-party technology partners. The role involves providing first and second-line support for production and non-production application environments across the SAP CX estate.

Key Responsibilities:

  • Provide expert-level support for SAP CX platforms, particularly Sales & Service Cloud, Customer Data Cloud, and Marketing Cloud.
  • Monitor operational performance and system integrity of individual CX platform components, responding to alerts and incidents.
  • Collaborate with cross-functional teams to deliver new functionality and projects, ensuring operational readiness and campaign delivery.
  • Contribute to loyalty promotional planning and recommend opportunities for improvement throughout the end-to-end customer loyalty and customer relationship journeys.

Required Skills and Qualifications:

To be considered for this role, you must have previous experience working with SAP CX platforms, preferably holding a current certification. Strong stakeholder management and prioritization skills are essential, along with excellent analytical and problem-solving abilities.

Benefits:

As a member of our IT team, you can expect a competitive salary package, including benefits such as a company pension, flexible working, 25 days holiday, birthday off, up to 33% in-store discount, and a season ticket loan. Our comprehensive benefits package reflects our commitment to supporting your career growth and well-being.



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