Insurance Sector Customer Satisfaction Manager
3 weeks ago
MERJE presents a unique opportunity for an experienced professional to lead customer satisfaction initiatives in the insurance sector. As a key member of the company's team, you will drive strategic innovation and consumer duty efforts. This role offers a chance to make a meaningful impact on customer experience.
The successful candidate will have experience in managing specialised insurance complaints and collaborating with cross-functional teams. A competitive salary, extensive benefits, and the opportunity to work with an award-winning team await the chosen individual.
Key Responsibilities:
- Lead the CX team in managing specialised insurance complaints.
- Spearhead Consumer Duty initiatives and ensure regulatory compliance.
- Collaborate on strategic recommendations and innovative ideas to drive continuous improvement.
Requirements:
A minimum of £35,000 per annum based on experience.
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