CX Team Head

5 days ago


Green Hammerton, United Kingdom MERJE Full time
Career Opportunity

We are a forward-thinking insurance provider looking for a CX Team Leader to join our team. As a key member of our CX department, you will play a critical role in driving customer satisfaction initiatives and leading the CX team.

About the Role:

This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional customer experiences. You will lead the CX team in managing specialist insurance complaints and spearhead Consumer Duty initiatives.

Key Responsibilities:
  • Lead the CX team.
  • Manage specialist insurance complaints.
  • Ensure regulatory compliance.
  • Develop innovative ideas.


You will be working with an award-winning team in a dynamic environment and will have the opportunity to contribute to award submissions. We offer a competitive salary package and excellent benefits.

Salary: Up to £35,000 per annum based on experience

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