Customer Experience Innovation Lead
3 weeks ago
This position offers an exceptional opportunity for a skilled professional to join the MERJE team as a Customer Experience Lead. The successful candidate will spearhead initiatives to enhance customer satisfaction across all touchpoints, ensuring a seamless and engaging experience. With a competitive salary, extensive benefits, and the chance to work with an award-winning team, this role is a great fit for those seeking to grow their career in customer experience management.
Key Responsibilities:
- Manage the CX team in delivering high-quality customer service.
- Drive strategic innovation through collaboration with cross-functional teams.
- Analyse customer feedback to inform business decisions and drive continuous improvement.
What We Offer:
A competitive salary of up to £35,000 per annum, dependent on experience, as well as extensive benefits and the opportunity to work with an award-winning team.
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