Senior Technical Support Engineer

4 weeks ago


London, Greater London, United Kingdom Maxwell Bond Full time £40,000

About the Role:

Maxwell Bond is seeking a highly skilled Senior Service Desk Engineer to join their expanding team in Central London. As the face of the business, you will provide both remote and on-site support to clients, working in a fast-paced environment where each day and task will be different from the next.

This is an excellent opportunity to support businesses across not only London but worldwide, leveraging your technical expertise and excellent customer-facing skills.

Key Responsibilities:

  • Provide first-line technical support to clients, resolving issues with Mac OS, Windows OS, Windows Server, Office 365, Exchange, SharePoint, and other systems.
  • Collaborate with internal teams to ensure seamless delivery of support services.
  • Develop and maintain a thorough understanding of Maxwell Bond’s products and services, staying up-to-date with the latest technologies and trends.
  • Participate in the development of training programs to enhance technical skills and knowledge.

Requirements:

  • 3+ years of experience in a technical support role, preferably in an MSP environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Strong technical skills, with expertise in Mac OS, Windows OS, Windows Server, Office 365, Exchange, SharePoint, and other related systems.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.

What We Offer:

  • A competitive salary and benefits package, including a pension scheme, healthcare schemes, and annual bonus scheme.
  • A comprehensive training budget, allowing you to develop your skills and knowledge.
  • A dynamic and supportive work environment, with opportunities for growth and development.

How to Apply:

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application, including your CV and a covering letter, to [email address] or [phone number].



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