Technical Support Specialist
4 weeks ago
Senior Technical Support Engineer
Job Summary:Seeking a highly skilled Senior Technical Support Engineer to join our team at Anker Innovations LTD. This role involves providing technical support and guidance to customers and internal teams, as well as leading complex field engineering assignments.
Key Responsibilities:Strategic Thinking: Utilize strategic thinking to improve Anker's fulfillment and service areas, and lead on more complex field engineering assignments.
Technical Applications: Perform a variety of engineering assignments involving technical applications in the installation, operation, testing, and maintenance of Anker's solar and storage products.
Troubleshooting: Work independently in the field and with R&D Engineers to resolve high-level technical issues, leading the investigation of root cause for technology applications for complex projects.
Electrical and Electronic Troubleshooting: Lead electrical and electronic troubleshooting and testing of solar and storage products and its components in the field or in the laboratory. Use of PQA and oscilloscope is required as needed.
Feedback and Training: Provide feedback to the pre-sales team on possible mechanical and electrical design improvements, and create training material to provide high-level technical training to Field Service Engineers.
Requirements:Education: Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
Experience: Minimum of 5 years of experience in field engineering, technical support, or a related role, preferably in the solar and storage industry.
Skills: Strong knowledge of electrical and electronic systems, with hands-on experience using PQA and oscilloscopes. Proven ability to troubleshoot and resolve complex technical issues independently. Excellent communication skills, with the ability to explain technical concepts to customers and non-technical stakeholders.
Additional Requirements: Willingness to travel frequently to various field locations. Certification in relevant safety and technical standards is a plus. Proficiency in English; additional languages are a plus.
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