Service Delivery Manager

2 months ago

Irlam, Salford, United Kingdom CityFibre Full time
{"title": "Service Manager Role Overview", "content": "

At CityFibre, we're committed to delivering exceptional customer service and operational excellence. As a Service Manager, you'll play a critical role in ensuring our customers receive the highest level of service.

Key Responsibilities:

  • Manage the delivery of service across key partner accounts, ensuring contractual obligations are met.
  • Identify and capitalize on sales opportunities with key clients, collaborating with our Sales team.
  • Build and maintain strong relationships with existing customers through regular client meetings.
  • Establish client relationship targets and KPIs in partnership with the Lead Service Manager.
  • Own CityFibre's Customer Satisfaction score and drive continual service improvements.
  • Collaborate with internal teams to resolve operational issues.

Requirements:

  • Proven experience in customer-facing or service management roles.
  • Excellent problem-solving skills and ability to build strong relationships.
  • ITIL foundation v3 or v4 certification.
  • Experience working within telecommunications is an advantage.

We're looking for a driven and organized Service Manager who shares our commitment to delivering exceptional customer service and operational excellence. If you're passionate about making a real impact, we'd love to hear from you.

At CityFibre, we value diversity, inclusion, and belonging. We're committed to providing equal opportunities to people from all backgrounds and commitments. We're also dedicated to supporting skilled career changers, service-leavers, and returning workers to join our teams.

", "format": "Service Manager Role Overview

At CityFibre, we're committed to delivering exceptional customer service and operational excellence. As a Service Manager, you'll play a critical role in ensuring our customers receive the highest level of service.

Key Responsibilities:

  • Manage the delivery of service across key partner accounts, ensuring contractual obligations are met.
  • Identify and capitalize on sales opportunities with key clients, collaborating with our Sales team.
  • Build and maintain strong relationships with existing customers through regular client meetings.
  • Establish client relationship targets and KPIs in partnership with the Lead Service Manager.
  • Own CityFibre's Customer Satisfaction score and drive continual service improvements.
  • Collaborate with internal teams to resolve operational issues.

Requirements:

  • Proven experience in customer-facing or service management roles.
  • Excellent problem-solving skills and ability to build strong relationships.
  • ITIL foundation v3 or v4 certification.
  • Experience working within telecommunications is an advantage.

We're looking for a driven and organized Service Manager who shares our commitment to delivering exceptional customer service and operational excellence. If you're passionate about making a real impact, we'd love to hear from you.

At CityFibre, we value diversity, inclusion, and belonging. We're committed to providing equal opportunities to people from all backgrounds and commitments. We're also dedicated to supporting skilled career changers, service-leavers, and returning workers to join our teams.

", "lang_code": "en-US"}

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