Service Delivery Manager

2 months ago


Irlam, Salford, United Kingdom CityFibre Full time

Job Overview

CityFibre is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for managing the delivery of service across key partner accounts, ensuring it meets contractual obligations while providing exceptional customer experiences.

Key Responsibilities

  • Owning the service review process to identify areas for improvement and implement changes
  • Highlighting further sales opportunities with key clients to our Sales team
  • Attending client meetings to build relationships with existing customers and identify new business opportunities
  • Setting client relationship targets and KPIs in agreement with the Lead Service Manager
  • Owning CityFibre's Customer Satisfaction score and implementing continual service improvements
  • Collaborating with internal teams to resolve operational issues and ensure seamless service delivery

Requirements

  • Similar experience in a customer-facing or service management role
  • Excellent problem-solving skills and ability to work in a fast-paced environment
  • ITIL foundation v3 or v4 certification
  • Experience working within telecommunications or a related industry

About CityFibre

CityFibre is a leading provider of broadband and telecommunications services. We are committed to delivering exceptional customer experiences and providing opportunities for our employees to grow and develop their careers.



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