Service Delivery Manager
2 months ago
Job Overview
CityFibre is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for managing the delivery of service across key partner accounts, ensuring it meets contractual obligations while providing exceptional customer experiences.
Key Responsibilities
- Owning the service review process to identify areas for improvement and implement changes
- Highlighting further sales opportunities with key clients to our Sales team
- Attending client meetings to build relationships with existing customers and identify new business opportunities
- Setting client relationship targets and KPIs in agreement with the Lead Service Manager
- Owning CityFibre's Customer Satisfaction score and implementing continual service improvements
- Collaborating with internal teams to resolve operational issues and ensure seamless service delivery
Requirements
- Similar experience in a customer-facing or service management role
- Excellent problem-solving skills and ability to work in a fast-paced environment
- ITIL foundation v3 or v4 certification
- Experience working within telecommunications or a related industry
About CityFibre
CityFibre is a leading provider of broadband and telecommunications services. We are committed to delivering exceptional customer experiences and providing opportunities for our employees to grow and develop their careers.
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