Application Support Specialist

2 weeks ago


Leeds, Leeds, United Kingdom AppCheck Ltd Full time
Job Summary

AppCheck Ltd is seeking a skilled Application Support Engineer to join our team. As a key member of our support function, you will play a vital role in providing technical assistance to our customers, ensuring they get the most out of our vulnerability scanning services.

Key Responsibilities
  • Investigate and respond to application support queries and customer issue reports in a timely and efficient manner.
  • Work with developers and software engineers to improve vulnerability scanning and reporting tools, techniques, and reports via bug reports and feature requests.
  • Provide insight and guidance to customers on detected vulnerabilities and associated threats and risks.

Requirements
  • A sound understanding of network/infrastructure and firewall, proxy, and WAF behaviors.
  • Experience providing direct client-facing application support.
  • Experience with a support ticket system (e.g., ZenDesk, JIRA, ServiceNow).
  • Scripting or basic coding skills (any language, e.g., Python or JavaScript).

What We Offer
  • A dynamic and supportive work environment.
  • The opportunity to work with a cutting-edge SaaS company at the forefront of vulnerability scanning and security research.
  • A competitive salary and benefits package.

About Us
  • AppCheck Ltd is a leading provider of information security software for end-user clients and reseller networks.
  • Our cloud-based service provides clients with vulnerability detection and reporting services for their web applications and hosting infrastructure.


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