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Care Coordinator
2 months ago
Care Outlook LTD is seeking a highly skilled and dedicated Care Coordinator to join our team in our Greenwich branch. As a Care Coordinator, you will play a vital role in maintaining and developing our domiciliary service, ensuring the highest quality of care for our service users.
Key Responsibilities- Roster and Template Care Calls: Utilize electronic systems to manage care calls and ensure efficient service delivery.
- Direct Management of the Care Team: Supervise, appraise, and train staff to deliver exceptional care services.
- Care Planning and Risk Management: Create, manage, and monitor customer care plans, ensuring staff rotas meet service users' needs and aspirations.
- Quality Assurance and Compliance: Ensure care assessments, care, and risk planning meet best practice and customers' aspirations, while maintaining compliance with CQC regulations.
- Staffing and Recruitment: Work with the Recruitment Team to ensure sufficient current and future staffing levels.
- Emergency Response and Support: Provide care services to service users in emergencies, arrange emergency cover when required, and cover all reasonable calls.
- Customer Service and Communication: Ensure telephones are answered promptly, and people are spoken to in a polite and respectful manner.
- Quality Standards and Compliance: Work alongside the Branch Manager to ensure all quality standards, complaints, and comments are dealt with promptly.
- On-Call Rota and Professional Development: Participate in the paid on-call rota and engage in ongoing support and professional development opportunities.
- Competitive Salary: £23,500 - £25,000 per annum.
- Company-Issued Mobile Phone: Stay connected and productive on the go.
- Ongoing Support and Professional Development: Enhance your skills and knowledge to excel in your role.
- Generous Holiday Entitlement: 20 days holiday plus bank holidays.
- Opportunity to Work with a Leading Home Care Provider: Join a dynamic and expanding organization making a difference in people's lives.
- Commitment to Quality Care: 100% committed to helping improve the quality of life of vulnerable people.
- Flexibility and Availability: Flexibility to cover on-call to meet the needs of the business.
- CQC Standards and Compliance: Knowledge of CQC standards and CQC compliance.
- Experience in Care Coordinating: Experience with rostering care calls on an electronic system and care coordinating or 2 years working within health and social care.
- Full Driving Licence and Vehicle Access: Full driving licence and access to a vehicle (preferred).
- NVQ Level 3 Health and Social Care: NVQ Level 3 Health and Social Care (preferred).
