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Helpdesk Coordinator
2 months ago
We are seeking a skilled Helpdesk Scheduler to join the Technical Services Centre Team at Thermatic Group.
As a member of the Operations team, the successful candidate will play a crucial role in ensuring the company operates efficiently, effectively, and safely.
The Technical Services Centre is responsible for providing technical support to various departments within the company.
The Helpdesk Scheduler will be responsible for coordinating and scheduling technical support requests, ensuring timely resolution of issues, and maintaining accurate records.
Key Responsibilities:
- Coordinate and schedule technical support requests from various departments
- Ensure timely resolution of technical issues
- Maintain accurate records of technical support requests and resolutions
- Collaborate with technical teams to resolve complex technical issues
- Provide excellent customer service to internal stakeholders
Requirements:
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic knowledge of technical systems and processes
- Ability to learn and adapt to new systems and processes
