Claims Specialist

1 month ago


Chelmsford, Essex, United Kingdom The Recruiter Ltd Full time
Senior Claims Associate

Job Summary:

We are seeking a highly skilled Senior Claims Associate to join our team. As a key member of our Non-Marine Claims team, you will be responsible for managing complex claims, ensuring timely and accurate processing, and providing exceptional client service.

Key Responsibilities:

  1. Manage multinational and multi-layered complex claims, ensuring compliance with regulations and agreed timescales.
  2. Provide value-added claims service to clients across various business areas, working collaboratively with Broking teams and Global offices.
  3. Develop and maintain strong relationships with clients, ensuring prompt resolution of queries and data requests.
  4. Review and manage production of claim statistics, identifying trends and suggesting efficiencies.
  5. Oversee unit performance regarding product issues, providing claim analytics and suggesting improvements.
  6. Actively monitor claims service performance, challenging where necessary to ensure client satisfaction.
  7. Review cash-flow process, highlighting potential concerns and managing service provider relationships.
  8. Develop business relationships with markets, clients, and colleagues to provide optimal service.
  9. Provide guidance and share claims technical expertise with team members, promoting talent development.
  10. Be proactive in planning, identifying, and implementing process and system efficiencies.

Requirements:

  1. Excellent knowledge of the (re)insurance market to address client and technical issues.
  2. Strong level of experience producing and reporting statistical claims data to clients.
  3. Ability to deal effectively with technical, complex, and bespoke documentation.
  4. Highly organized and able to prioritize/re-prioritize due to changing circumstances.
  5. Excellent Microsoft Excel and Word skills, with ability to learn new platforms.
  6. Team player with willingness to work flexibly and assist colleagues as required.
  7. Sound claims technical experience, with focus on Energy Claims and/or Financial Lines claims desirable but not essential.
  8. Experience acting as complex claims technical referral point.

A competitive salary and benefits package is offered to attract the best candidate.


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