Claims Quality Assurance Specialist

4 days ago


Chelmsford, Essex, United Kingdom Massenhove Recruitment Ltd Full time
Job Overview

We are seeking a skilled Claims Quality Assurance Specialist to join our Casualty Division. This role will involve driving the development, planning, execution, and reporting of technical and quality audits across the business unit.

About the Role

The successful candidate will be responsible for undertaking and leading internal Casualty audits in line with the internal audit programme, systems, and client claims handling. They will also provide assistance and support to the Technical Manager - Casualty in undertaking the internal Casualty audit regime.

Key Responsibilities
  • Undertake and lead internal Casualty audits in line with the internal audit programme, systems, and client claims handling.
  • Provide clear and effective feedback to file handlers and stakeholders within the business on conclusion of internal audit activities.
  • Develop and effectively communicate recommendations for remedial action to stakeholders within the business where necessary.
  • Identify opportunities to develop and enhance existing procedures and processes where appropriate.
Requirements
  • A proven history of handling/understanding a broad range of liability claims.
  • Computer literacy and a keen eye for detail.
  • The ability to communicate effectively with stakeholders at all levels, both orally and in writing.
  • Ability to present data back to internal and external stakeholders along with suggested change.
  • Team Leader/supervisory level experience with management of people/coaching.
Salary Range

£55,000 - £65,000 per annum (dependent on experience).

About Massenhove Recruitment Ltd

Massenhove Recruitment Ltd is a leading recruitment agency specialising in insurance and financial services. We pride ourselves on providing exceptional service and supporting our clients' growth.



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