Accidental Damage Claims Specialist

3 days ago


Chelmsford, Essex, United Kingdom Direct Commercial Limited Full time
Role Overview

We are seeking a talented Claims Resolution Professional to join our team at Direct Commercial Limited, focusing on accidental damage claims.

As a Claims Resolution Professional, you will be responsible for managing claims involving vehicle damage, ensuring timely and efficient resolution while maintaining excellent customer service.

You will work closely with our team of 95 to drive improvement in service delivery, effectively manage customer expectations, and maximize the use of our bespoke chain of suppliers.

  • Confident communication and negotiation skills
  • Ability to update claim information and ensure customer requirements are understood
  • Continuous improvement of service delivery to clients
  • Effective claim journey management and expectation setting
  • Damage management and negotiation of total loss settlements
Key Responsibilities

Claims Handling:

  • Manage claims involving theft damage, fire, and vehicle repair
  • Negotiate total loss settlements and ensure accurate record-keeping

Customer Service:

  • Provide excellent communication and customer service
  • Respond to correspondence from customers, third parties, insurers, and brokers

Organizational Skills:

  • Excellent organizational skills and ability to maintain accurate records
  • Ability to work independently and as part of a team

Requirements:

  • Minimum 12 months claims experience
  • Excellent Microsoft skills
  • Ability to work in a fast-paced environment

What We Offer:

Direct Commercial Limited is an award-winning Claims team, and we offer a dynamic and supportive work environment. We are committed to providing excellent service to our customers and continuous learning opportunities for our team members.

We look for talented individuals who share our values and are passionate about delivering exceptional results. If you are a motivated and experienced claims professional, we encourage you to apply for this exciting opportunity.


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