Cloud Transformation Leader

1 month ago

London, Greater London, United Kingdom Amazon Full time
About the Role

We are seeking a highly experienced Cloud Transformation Leader to join our team at Amazon Web Services (AWS). As a Senior Technical Delivery Manager, you will be responsible for leading large-scale cloud-based IT transformation projects, working closely with customers to provide visibility and guidance around their AWS Services account, and developing and standardizing test, upgrade, and release management processes.

Key Responsibilities
  1. Earn a Trusted Client Advisory relationship with our clients and team.
  2. Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.
  3. Work with application owners to develop and standardize test, upgrade, and release management processes.
  4. Engage with Director and C-Level executives to understand business needs.
  5. Go "toe to toe" with customer technical stakeholders on most issues.
  6. Be the voice of the customer and work with internal AWS resources to ensure that the customer's requirements are met.
  7. Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
  8. Champion and advocate for customer requirements within AWS (e.g. feature requests).
  9. Participate in customer requested meetings (onsite or via phone).
  10. Triage technical issues.
  11. Provide oversight of escalation, prioritization, and drive customer communication during critical events.
  12. Develop and promote governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies.
  13. Understand customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, KPI, to measure and monitor benefits realization.
  14. Analyze application portfolios, identifying dependencies & common infrastructure platform components, and assessing migration feasibility.
  15. Be available outside of business hours to help coordinate handling of urgent issues as needed.
About the Team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Minimum Requirements
  1. A Bachelor's Degree or relevant experience.
  2. 10+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer facing role with a high level of accountability.
  3. Hands-on experience leading large-scale Cloud-based IT transformation projects.
  4. 10+ years of experience in a customer facing delivery role (design/implementation/ consulting) at a cloud services provider, managed services provider or managed hosting provider.
  5. Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers.
  6. Excellent written and oral English communication skills to successfully engage with customers and colleagues. This role will require the creation of content such as whitepapers, presentations, project plans and other written deliverables.
  7. Technical Program or Project Management experience.
  8. Experience with creating and executing Operations Integration (OI) projects as part of a larger transformation.
  9. Possess AWS Certifications.

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