Children's Residential Manager

We are seeking a highly skilled and experienced Children's Residential Manager to join our team at Exceptional Care. As a key member of our senior leadership team, you will be responsible for ensuring the highest levels of care and service are provided to our children and young people.

Main Responsibilities:

• Ensure the base home provides and maintains the highest levels of care and service in accordance with the company's mission, vision, policies and procedures.
• Provide professional support, training, guidance, and supervision to residential staff, within the home.
• Support the team to ensure person-centred care plans are established, renewed, maintained, and implemented for each child or young person.
• Support the team to manage effectively and efficiently all allocated resources of the home, financially.
• Support the plan of the daily and weekly management of the home. Supporting and ensuring that the shift leaders and Home Managers carry out their duties and responsibilities.
• Work with professional colleagues to ensure each child or young person's best interests are identified and plans established to meet them.
• Work with the Responsible Individual to implement, create and monitor a framework of care systems to enable the above.
• Devise and deliver a home rota and ensure that the requirements are met, in respect of the allocation of staff and needs of the children placed.
• Be involved and adjudicate in staff disciplinary procedures.

Main Contacts:

Form, develop and maintain professional relationships with:

• Children and young people looked after at your base home and homes within your responsible locality area
• Families
• Team members
• Other professionals working with looked after young people
• Child, young person's advocate or representative
• Ofsted

Key Responsibilities:

Managing service delivery

• Fulfil the role of the Registered Manager as defined within the Care Standards Act, this may include travel within the UK.
• Deliver on the content of the Certificate of Registration and the Statement of Purpose for the establishment.
• Protect children and young people from risks to their health, welfare and normal development, both inside and outside the Home.
• Ensure the home environment is appropriate and sensitive to the needs of the children and young people being looked after and complies with the Children's Homes Regulations 2015 and quality standards.
• Use the residential experience to support social learning for children and young people. That the procedural paperwork is recorded effectively and evidence in a child-friendly way.
• Actively promote the involvement of all children and counter isolation of individuals by others.
• Ensure critical stages in the stay of children and young people, such as admission and discharge, are appropriately managed and reflect decisions recorded in care plans.
• Ensure that children facing crisis and stresses are offered appropriate additional support and staff are supported in dealing with the most complex cases.
• Participate in developing, implementing and monitoring individual children's care plans.
• Develop and maintain good working relationships with parents and other family members, social workers, school staff and other professionals concerned for the children's needs, such as general practitioners or psychologists.
• Ensure that specific needs are met, such as dietary requirements, religious observance and culturally significant activities.
• Encourage and support children and young people to take responsibility for their lives commensurate with their age and ability.
• Ensure compliance with the Children's Homes Regulations 2015 and quality standards.
• Input and cascade the internal systems that support the development of the Home, which will include the Learning Management System of ZOHOO, the Resource Library and TRI.X for policy and procedural information.
• Managing People
• Actively be involved in selecting and recruiting your required staffing needs. It ensures that you follow a system of choice, attend interviews, and complete the HR file per the recruitment procedure.
• Provide leadership, guidance, and management to staff within the Home.
• Provide the correct payroll information, using the easy log recording system and to monitor absence management and lateness process effectively, supporting a return to work arrangement for staff and monitoring their welfare within the absence/lateness procedure.
• We ensure the easy log reporting process is updated weekly and for the end-of-month returns.
• Be responsible for the deployment and control of staff on a day-to-day basis, including reporting performance issues. Working with Peninsula on solving and supporting managing people matters that may have to be examined within the organisation's disciplinary process.
• Ensure all staff, probationary reviews and appraisals are carried out annually.
• Be involved in dispute resolution procedures, including disciplinary, capability, grievance and appeal procedures.
• Ensure that staff receive regular supervision and the discussion formatting process is meaningfully evidenced.
• Ensure that there is a training plan for the Home, including induction and ongoing training compliant with the Care Standards Act. Including ensuring that staff are enrolled on the preferred providers training platform of Think Tank Academy, and this is detailed in supervision and alongside appraisals.
• Ensure and support the need for staff to gain the required qualifications for the role, in regularly having management oversight and clear expectations of the individual's training needs and sign up to the systems and expectations in place.
• Maintain sound communication systems, including handovers, logbooks, regular supervision, and staff meetings, using the golden hour checklist and monthly managers audits to capture work prioritised in importance.
• Ensure that HR is informed of any notice from staff, to have no time delay in supporting the company retention priorities.
• Create a positive and supportive culture within the staff team. Including organising team building events once every six months and being creative in recognising staff praise, including sending birthday cards to individuals.
• Participate in the on-call system.
• Promote QCF training.

Managing Resources:

• Be responsible for allocating roles and tasks within the base Home and always maintaining effective operation whilst maximising available resources. To ensure that through the maintenance process, you have control of your budget allocation and that repairs are completed on time.
• Have overall responsibility for a balanced and efficient staffing rota and the fair distribution, if authorised, of overtime. Ensure that bank profiles are checked for compliance before assigning to shift.
• Be responsible for ensuring that the Homes within the locality are kept in a clean, tidy and well-maintained condition and that repairs, linen, kitchen equipment and furnishings are of an adequate standard.
• Managers need to complete daily walkarounds of the Home and complete the monthly health and safety requirement lists to send to maintain.
• Ensure that adequate and appropriate security systems operate within the Home.
• Be responsible for adequately updating the inventory of all home assets, including mobile phones and ICT equipment.
• Ensure fire drills and fire testing are carried out and recorded.
• Ensure the Health and Safety at Work Act responsibilities are carried out and that the manager works with the BrightSafe portal to record and evidence work/checks completed.

Managing Finance:

• With the finance leads, establishing and maintaining budgetary control systems for the Home and locality and ensuring specified budgets are maintained.
• Undertake effective management and administration of the Home, ensuring the effective recording of the weekly petty cash, car checks, and the forecast arrangements envisaged for the Home yearly.

Personal:

• Read and understand Company policies and procedures and ensure their operation within the Home.
• Ensure that when the Home has shortfalls within the rota, you may be required to fill the day-to-day duties on shift whilst other cover arrangements are sourced.
• Report to a line manager or other appropriate person in the event of awareness of bad practice.
• Participate in the on-call system.

Additional Information:

In the nature of the work of Exceptional Care, tasks and responsibilities are unpredictable and varied in many circumstances. All employees are, therefore, expected to work flexibly when the occasion arises so that studies not explicitly covered in the job description must be undertaken. These additional duties will generally cover unforeseen circumstances or changes in work. Suppose the extra responsibility or task becomes a frequent part of the member of staff's job. In that case, it will be included in the job description in consultation with the team member.

Staff must become proficient in behavioural management techniques, including physical intervention. Exceptional Care will provide appropriate training. Occasional travel within the UK.

The post holder will be required to work flexibly. This could include occasionally working alongside staff on shift.

The post holder will be expected to develop in their role continuously.

A position profile does not imply that the duties stated are the only ones to be performed by the incumbent. Employees will be required to follow any other job-related instructions as requested by their manager.

The above is not meant to be an exhaustive list but a summary of the essential elements of the role.

Benefits and Incentives:

Comprehensive, paid induction training through our sister company Think Tank Academy

Consistent support, training and development within our organisation

Employee Assistance Programme

Private Health insurance with Aviva

Outstanding service employee of the year award -£3,000 voucher based award

Employee of the month award

Paid Blue Light care on completion of induction for the first year of employment

Medicash

Cycle to work program

Long Service award - £200 for 2 years, £400 for 5 years and £600 for 10 years (all of which include increased annual leave and will be paid by a gift voucher of your choice)

Pension Scheme

Length of Service Holiday Scheme – Awarding up to an additional 3 days paid leave per year with continued service, above Statutory Entitlement

Refer a Friend Scheme offering £100 for every person you successfully recommend.

Free Gym Membership, including group classes