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Professional Phone Support Specialist

1 month ago

Bournemouth, Bournemouth, United Kingdom ESET DACH Full time

At ESET DACH, we are looking for a highly skilled and customer-focused Professional Phone Support Specialist to join our team in Bournemouth.

About the Role

This is an exciting opportunity to work in a dynamic and supportive environment where you will be handling inbound calls, providing excellent customer service, and resolving issues efficiently.

Responsibilities
  • Respond to customer inquiries via phone, demonstrating empathy and professionalism in each interaction.
  • Action emails and provide timely updates to customers on the status of their queries.
  • Collaborate with colleagues to resolve complex customer issues, ensuring a seamless experience for all customers.
  • Develop strong relationships with customers, identifying opportunities to upsell and cross-sell products or services.
  • Process orders, handle payments, and maintain accurate records of customer interactions.
Requirements
  • A minimum of 1 year of customer-facing experience, preferably in a call center or similar environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
  • Basic knowledge of Microsoft Excel, Microsoft Outlook, and IT Security principles.
  • C2 English proficiency, with the ability to communicate effectively in writing and verbally.
  • Ability to work in a fast-paced environment, managing multiple tasks and prioritizing deadlines.
What We Offer
  • A competitive salary range of €25,000 - €35,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and supportive team environment, promoting collaboration and open communication.
  • The chance to work with a leading global cybersecurity company, contributing to the protection of individuals and businesses worldwide.
Location

Bournemouth