Scaffolding Technical Support Specialist

4 days ago


Bournemouth, Bournemouth, United Kingdom CADS Full time

As a Scaffolding Technical Support Specialist at CADS, you will play a critical role in providing expert support to our customers using SMART Estimator software. Your primary responsibilities include:

Key Responsibilities
  • Providing first-line technical support via phone and email for SMART Estimator users.
  • Maintaining high customer service standards and adhering to service management principles.
  • Responding to client enquiries and resolving hardware or software problems.
  • Reporting software problems and user requests in the bug/change request software.
  • Supporting users with software training and advice.
  • Allocating complex service issues to second-line support.

The ideal candidate has experience in scaffolding or safety equipment and enjoys exploiting their technical background to assist CADS customers with learning about CADS software benefits. A good understanding of computer skills and a willingness to learn new software are also essential.

We estimate the salary for this position to be around £35,000-£45,000 per annum, depending on location and experience.



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