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Training Administrator Role in Demand Management

1 month ago

Milton Keynes, Milton Keynes, United Kingdom ENGINEERINGUK Full time
Job Description

We are seeking a highly skilled Training Administrator to join our team at ENGINEERINGUK. The ideal candidate will have strong previous Administration experience and excellent interpersonal and communication skills.

The successful candidate will be responsible for processing and managing all aspects of periodic training demand for all customers within Routes and National Functions. This will involve actively monitoring and reporting upon periodic training demand with internal processes, stakeholders, and customer groups.

In addition, the Training Administrator will triage and manage the generic inbox to respond/resolve generic enquires within the agreed SLAs. They will also investigate upon data and provide reports on a periodic basis to Professional Development & Customer Consultants and management (on need basis).

The role will support the Professional Development & Customer Consultant in building relationships with customers and stakeholders. This will involve liaising with colleagues across L&OD teams to provide customers with expected levels of assurance and governance around demand management.

The Training Administrator will assist with the business planning process by being responsible for data entry across systems. This is a critical role that requires strong data-analytical skills and a strong customer focus.

Required Skills and Qualifications
  • Strong previous Administration experience.
  • Excellent interpersonal and communication skills.
  • Knowledge of using Microsoft 365 suite, especially Excel and SharePoint.
  • Strong data-analytical skills.
  • Strong customer focus.
Benefits

This role offers an estimated salary of £40,000 - £50,000 per annum, depending on experience. We offer a range of benefits including competitive pay, generous holiday entitlement, and opportunities for professional development.

As a Disability Confident Scheme member, we guarantee to interview all candidates who have a disability and meet the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

Network Rail guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.