Customer Relations Specialist

3 days ago


Bracknell, Bracknell Forest, United Kingdom Parkside Office Professional Full time
Customer Relations Coordinator

Parkside Office Professional is seeking a skilled Customer Relations Coordinator to support their Customer Operations objective of delivering an industry-leading customer experience.

Key Responsibilities:
  • Resolve complex customer escalations, ensuring customer satisfaction while balancing commercial considerations.
  • Manage customer and dealer communications across all product lines.
  • Proactively gather information to facilitate informed decisions that enhance customer retention.
  • Ensure accurate recording of all enquiries in the customer tracking system.
  • Work closely with legal and service quality departments to manage high-level cases.
  • Identify and address process gaps to enhance the customer experience.

Parkside Office Professional offers a dynamic work environment and opportunities for professional growth.



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