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Client Relations Specialist

2 months ago

Bracknell, Bracknell Forest, United Kingdom Circana Full time

Join Us in Achieving Excellence

Circana (formerly IRI and NPD) stands as the premier advisor in navigating the intricacies of consumer behavior. Through cutting-edge technology, sophisticated analytics, cross-industry insights, and extensive expertise, we deliver clarity that empowers nearly 7,000 of the world's foremost brands and retailers to take decisive action and drive business growth. Our comprehensive understanding of the consumer landscape, retail environment, and purchasing behavior enables our clients to transcend mere data, applying insights to spark innovation, meet consumer needs, and outpace their competitors.

At Circana, our passion for ongoing learning and development fuels our culture. We actively seek and share constructive feedback, celebrating achievements—both significant and minor—in a flexible environment that respects our professional and personal lives. Our global commitment to diversity, equity, and inclusion underscores our belief in the invaluable strength that diverse perspectives bring to our organization, employees, clients, and communities. Here, you can always bring your authentic self to work. Become part of our inclusive and dedicated team, where you can challenge the status quo, take ownership of outcomes, and remain inquisitive together.

Key Responsibilities

An exciting opportunity has arisen within the UK Client Service Team, a segment of our broader Operations department. The Client Relations Specialist (CRS) is responsible for ensuring exceptional levels of client satisfaction through adept process management, meticulous planning and execution, and proactive communication.

This role is cross-functional, collaborating closely with various internal teams while serving as the primary contact for the assigned client portfolio. The CRS will play a crucial role in delivering precise client data punctually and to the high standards defined by Circana. To achieve this, they will pursue continuous improvement and strive for best-in-class service throughout the data production and delivery process.

The Client Relations Specialist position serves as an excellent entry-level opportunity, providing broad exposure to numerous facets of the client delivery process. With a commitment to at least one year in this role, it can be seen as a remarkable starting point for a successful and diverse career within Circana. This role is ideal for individuals eager to build a solid foundation of understanding regarding Circana's services and who are enthusiastic about ensuring an outstanding experience for our clients.

Responsibilities Include:

  • Delivering and managing exceptional client service to uphold high levels of client satisfaction.
  • Updating and providing databases and reports to clients within established deadlines, which will involve coordination and collaboration with broader Circana teams.
  • Conducting quality control checks to guarantee the high quality and accuracy of client deliverables.
  • Establishing strong relationships with clients through regular engagement via email and scheduled meetings, serving as their initial point of contact for all inquiries.
  • Expanding product and industry knowledge to support colleagues and deliver the best possible client service.
  • Networking and collaborating with other Circana teams to cultivate strong client-focused relationships.
  • Contributing to internal client solution review meetings.

Qualifications

At Circana, we believe that your unique qualities contribute to your greatness. We seek the following attributes in our Client Relations Specialists, as all other aspects of the role will be taught through our comprehensive onboarding and ongoing support and training opportunities:

  • Self-motivated and confident professional.
  • Strong team player with integrity.
  • Excellent organizational and problem-solving skills.
  • Outstanding communication and relationship-building abilities.
  • Proficiency in Excel is a significant advantage.

What Circana Offers You

At Circana, we prioritize outcomes over an outdated, one-size-fits-all approach to work, providing each of us with the flexibility needed to enjoy our work and maintain overall well-being. Through constructive feedback, we are empowered to take risks, challenge ourselves, reach new heights, and achieve significant personal growth.

Circana's Core Behaviors

In addition to the technical skills, experience, and attributes required for the role, our shared behaviors are central to our organization. We consistently seek individuals who can embody these behaviors in their daily roles:

  • Stay Curious: Demonstrating a desire to learn and grow, always asking the important questions.
  • Seek Clarity: Embracing complexity to create clarity and inspire action.
  • Own the Outcome: Taking accountability for decisions and owning our choices.
  • Center on the Client: Relentlessly adding value for our customers.
  • Be a Challenger: Continuously striving for improvement and never settling for complacency.
  • Champion Inclusivity: Building trust in relationships through empathy, respect, and integrity.
  • Commit to Each Other: Contributing to making Circana a great workplace for everyone.

Location

This position can be located in various areas.