Customer Relations Coordinator
2 days ago
We are seeking a highly skilled Customer Relations Coordinator to join our team at Parkside Office Professional. As a key member of our customer operations team, you will play a vital role in delivering an exceptional customer experience.
Key Responsibilities:- Manage and Resolve Escalated Customer Complaints: Utilize your strong communication skills to resolve complex customer complaints, ensuring customer satisfaction while balancing commercial considerations.
- Handle Customer and Dealer Communications: Effectively manage customer and dealer communications across all product lines, ensuring timely and accurate responses.
- Proactively Gather Information: Gather information from internal departments, dealer networks, and customers to facilitate informed decisions that enhance customer retention.
- Ensure Accurate Recording: Accurately record all customer enquiries in our customer tracking system for reporting and business improvement purposes.
- Collaborate with Internal Departments: Work closely with legal and service quality departments to manage high-level cases and ensure compliance with procedures.
- Identify Process Gaps: Identify and address process gaps within the team to enhance the customer experience.
- Manage Goodwill Budgets: Manage goodwill budgets and process invoices or purchase orders to ensure timely payment of dealers and suppliers.
- Take Ownership of Escalated Cases: Take ownership of escalated, high-cost dealer cases and ensure all processes are followed for a timely resolution.
- Handle Data Protection Requests: Handle requests related to Data Protection and Subject Action Requests within set timeframes.
- Strong Team Player: Demonstrate a strong team player mentality with the ability to thrive in a fast-paced environment.
- Customer-Centric Approach: Showcase a customer-centric approach with a natural ability to show empathy.
- Self-Motivated and Independent: Demonstrate self-motivation and the ability to make logical, independent decisions.
- Adaptable and Flexible: Showcase adaptability and flexibility in handling multiple priorities and tight deadlines.
- Excellent Interpersonal and Communication Skills: Possess excellent interpersonal and communication skills, both verbal and written.
- Strong Attention to Detail: Demonstrate strong attention to detail and the ability to remain calm in challenging situations.
We offer a dynamic and inclusive work environment with flexibility in working hours. If you are a detail-oriented and customer-focused individual looking to make a real impact, apply today to join our forward-thinking team.
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Bracknell, Bracknell Forest, United Kingdom Parkside Office Professional Full time{"title": "Customer Relations Coordinator", "description": "Key ResponsibilitiesManage and resolve escalated customer complaints, ensuring customer satisfaction while balancing commercial considerations.Handle customer and dealer communications across all product lines.Proactively gather information from internal departments, dealer networks, and customers...
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Bracknell, Bracknell Forest, United Kingdom Parkside Office Professional Full time{"title": "Customer Relations Coordinator", "description": "Key ResponsibilitiesManage and resolve escalated customer complaints, ensuring customer satisfaction while balancing commercial considerations.Handle customer and dealer communications across all product lines.Proactively gather information from internal departments, dealer networks, and customers...
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