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Customer Relations Coordinator

2 months ago

Bracknell, Bracknell Forest, United Kingdom Parkside Office Professional Full time
Customer Relations Coordinator

We are seeking a highly skilled Customer Relations Coordinator to join our team at Parkside Office Professional. As a key member of our customer operations team, you will play a vital role in delivering an exceptional customer experience.

Key Responsibilities:
  • Manage and Resolve Escalated Customer Complaints: Utilize your strong communication skills to resolve complex customer complaints, ensuring customer satisfaction while balancing commercial considerations.
  • Handle Customer and Dealer Communications: Effectively manage customer and dealer communications across all product lines, ensuring timely and accurate responses.
  • Proactively Gather Information: Gather information from internal departments, dealer networks, and customers to facilitate informed decisions that enhance customer retention.
  • Ensure Accurate Recording: Accurately record all customer enquiries in our customer tracking system for reporting and business improvement purposes.
  • Collaborate with Internal Departments: Work closely with legal and service quality departments to manage high-level cases and ensure compliance with procedures.
  • Identify Process Gaps: Identify and address process gaps within the team to enhance the customer experience.
  • Manage Goodwill Budgets: Manage goodwill budgets and process invoices or purchase orders to ensure timely payment of dealers and suppliers.
  • Take Ownership of Escalated Cases: Take ownership of escalated, high-cost dealer cases and ensure all processes are followed for a timely resolution.
  • Handle Data Protection Requests: Handle requests related to Data Protection and Subject Action Requests within set timeframes.
Requirements:
  • Strong Team Player: Demonstrate a strong team player mentality with the ability to thrive in a fast-paced environment.
  • Customer-Centric Approach: Showcase a customer-centric approach with a natural ability to show empathy.
  • Self-Motivated and Independent: Demonstrate self-motivation and the ability to make logical, independent decisions.
  • Adaptable and Flexible: Showcase adaptability and flexibility in handling multiple priorities and tight deadlines.
  • Excellent Interpersonal and Communication Skills: Possess excellent interpersonal and communication skills, both verbal and written.
  • Strong Attention to Detail: Demonstrate strong attention to detail and the ability to remain calm in challenging situations.

We offer a dynamic and inclusive work environment with flexibility in working hours. If you are a detail-oriented and customer-focused individual looking to make a real impact, apply today to join our forward-thinking team.