Welfare Service Officer

3 days ago


Brighton, Brighton and Hove, United Kingdom Austin Fraser Full time
About the Opportunity:

We are currently seeking a dedicated and compassionate Academic and Welfare Officer to join our team at Austin Fraser. As a valued member of our team, you will play a vital role in supporting vulnerable residents through our Local Discretionary Social Fund program.

Responsibilities and Expectations:
  1. Respond promptly to resident inquiries regarding the Local Discretionary Social Fund, providing clear and concise information.
  2. Work closely with residents to assist them in completing online claim forms, ensuring they have all necessary documents.
  3. Offer guidance on claim assessment timescales, necessary information, and refer residents to relevant support services.
  4. Support residents in applying for additional assistance programs, such as the Priority Services Register.
  5. Utilize our computer system to document notes and complete administrative tasks.
  6. Collaborate with colleagues to achieve administrative objectives.
  7. Maintain regular contact with vulnerable residents, informing them about available schemes that can aid them.
Qualifications and Skills:
  • Excellent communication and interpersonal skills, allowing effective interaction with diverse individuals.
  • Ability to connect with people from various backgrounds, empathizing with their needs, including those with language barriers or disabilities.
  • Strong organizational and time management skills to prioritize workload efficiently.
  • Teamwork and collaboration skills, supporting colleagues in their duties.
  • Data entry proficiency and ability to maintain accurate records.
  • Strong summarization skills, able to condense phone calls into concise notes.
Salary and Benefits:

This role offers a salary of £13 per hour, paid weekly, and a 3-month contract. You will work full-time, 35 hours per week, onsite in BN1. Please note that this vacancy will remain open until filled.



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