E-Commerce Operations Coordinator
4 weeks ago
E-Commerce Operations Role
At Hermès, we are seeking an E-Commerce Operations Coordinator to join our team. This role will be responsible for managing transport, logistics, and information systems incidents.
- Follow up and manage delivery incidents with our transport partners, resolve complaints and delivery disputes.
- Handle manual requests for shipments, pick-ups, etc.
- Identify and report anomalies in e-commerce information systems.
Order Validation
- Support the validation of orders so that they can be prepared for shipment within the established timeframe.
- Review and manage each order for corrections and special customer requests.
- Leave useful and factual comments to the CRC team.
Payment and Fraud
- Carry out manual debit and refund operations.
- Track outstanding payments and blocking payment statuses.
Customer Analysis
- Collect information about the client's purchase history on the website and in our stores.
- Identify and report any purchasing behaviour that does not respect the values and policies of the company.
Omnichannel Projects
- Support the ad hoc projects and the roll out of Omnichannel services.
- Coordinate with the retail stores teams to provide the best shopping experience to customers.
Competencies
- Ideal 2 to 3 years of operation experience within a retail environment.
- Organized, agile and with analytical mindsets.
- Ability to work independently and a keen sense of priorities.
- Advanced skill in Excel.
- Knowledge of office automation tools and specific software.
- Team player, with great interpersonal skills and a humble spirit.
- Professional with ability to work efficiently and accurately under pressure.
Contractual Information
- 12 months fixed term contract, 37.5 hours a week, and 1 hour lunch break.
- Office based in central London.
- Shift duties may require: Monday to Saturday, with 1 day off during the week, working hours between 8am to 7pm.
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